Please allow 1-3 business days for us to process, pack, and ship your order, in addition to the approximate transit times below.
You will receive an email notification with a tracking link when your order has shipped.
Australia Post - Standard
NSW - Sydney: up to 2 business days
NSW - Country: up to 5 business days
Interstate: 2-6 business days
Australia Post - Express
NSW: next business day
Interstate: 1-2 business days
Orders will typically be ready for collection within an hour.
Please be aware that due to the theatre's covid-safe policy, only patrons holding a valid ticket will be allowed to enter the venue. Therefore your collection day needs to be the day of your performance. You can choose to pick your order up either pre-show, during the interval, or post-show.
STALLS - if you are seated downstairs, your collection point is located at the merchandise kiosk opposite the box office.
DRESS CIRCLE - if you are seated upstairs, your collection point is located at the merchandise kiosk between doors 7 & 8, opposite the bar.
Yes, we will happily exchange an item providing the following are met:
If you wish to request an exchange, please use the 'Send us a message' form below.
Don't forget to let us know your order number (if purchased online) or receipt number (if purchased at the theatre) as well as the product you would like in exchange.
Make sure you package your return appropriately and send via registered post as we are not accountable for returned goods that are damaged or lost in transit.
If the goods received are faulty, damaged, or not what you ordered, you can choose between a refund, replacement (where possible), or exchange. We will cover the cost of return and replacement shipping in the case of faulty goods or packing errors.
Ensure you contact us within 30 days of receiving the affected item/s.
If you have received a faulty item or there has been an error with your order, please use the 'Send us a message' form below.
Don't forget to let us know your order number (if purchased online) or receipt number (if purchased at the theatre).